Hazardous Goods
Each country has different policy on Hazardous product issues.
SMILEDUCKS is not responsible for informing of these information, so customers need to contact local customs information
office to check out if the product you buy is hazardous or not.

Customs Refusal

We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing
items, and any other customs related issues.
When refused package returns to SMILEDUCKS, we are not responsible to ship it out again.
But we inform our customers of receiving notice of the package and if customers pay shipping cost again,
SMILEDUCKS will ship it out. No refund, no replacement will be incurred by SMILEDUCKS with any of customs related issues.

Return Policy

If customers don’t want the items any more, customers may ask return within 15 days after receiving package.
If customers open the product, we don't accept customer's return request. Product must be original packed and unused.
Customers are requied to pay shipping cost for return.
After we receive and check the returned product, we refund amount by SMILEDUCKS point.


- Defective, Wrong items
   Upon customers request, Smileducks investigate the cases and issues a replacement or refund
- Unwanted items
   After return process, the amount will be refunded through points.